Privacy Policy
Effective Date: May 19, 2026 Last Updated: May 19, 2026
Sacto Termite Control (“we,” “our,” or “us”) operates this website at sactotermitecontrol.com and provides professional termite inspection, treatment, and related pest control services across Sacramento Valley, California. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or use our services.
Please read this policy carefully. By using our website or engaging our services, you agree to the practices described below.
1. Information We Collect
We collect information in two ways: directly from you when you interact with us, and automatically when you visit our website.
1.1 Information You Provide Directly
When you request a termite inspection, schedule a treatment, obtain a WDO Report, inquire about a Termite Bond, or contact us through any channel, we may collect:
Contact & Identity Information
- Full name
- Home or property address (service location)
- Phone number
- Email address
Property & Service Information
- Property type (residential, commercial, new construction)
- Details about the termite problem or pest concern you are experiencing
- Property access instructions or special scheduling requirements
- Previous treatment history if voluntarily shared
Real Estate Transaction Information (WDO Reports)
- Property address subject to inspection
- Escrow or transaction reference numbers
- Real estate agent or broker contact details if provided
- Lender or title company information if relevant to the report
Termite Bond & Warranty Information
- Property ownership documentation details
- Renewal preferences and contact instructions
- Payment information (processed securely through our payment processor — we do not store full card numbers)
Communications
- Content of emails, contact form submissions, phone call notes, or text messages you send us
- Feedback or reviews you choose to submit
1.2 Information Collected Automatically
When you visit sactotermitecontrol.com, our website and third-party tools may automatically collect:
- IP address and approximate geographic location (city/region level)
- Browser type and version
- Device type (desktop, mobile, tablet)
- Operating system
- Pages visited and time spent on each page
- Referring URL (the page that brought you to our site)
- Date and time of your visit
- Clicks, scrolling behavior, and interaction data
This information is collected through cookies, web beacons, and analytics tools described in Section 5 below.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Delivering Termite Control Services
- Scheduling and confirming free termite inspections at your property
- Dispatching licensed technicians to your service address
- Preparing and delivering WDO (Wood Destroying Organism) inspection reports required for real estate closings
- Issuing and renewing Termite Bond agreements and associated warranties
- Providing written treatment guarantees and following up on completed work
- Communicating treatment results, recommendations, and post-treatment care instructions
2.2 Customer Communication
- Responding to your inquiries submitted via phone, email, or our contact form
- Sending appointment confirmations, reminders, and technician arrival notifications
- Following up after inspections or treatments to ensure satisfaction
- Sending invoices, receipts, and payment confirmations
2.3 Business Operations
- Maintaining accurate service and treatment records for your property
- Tracking warranty periods and Termite Bond renewal dates
- Training our technicians using anonymized service data
- Resolving disputes or complaints related to services rendered
2.4 Legal & Regulatory Compliance
- Complying with California Structural Pest Control Board licensing and reporting requirements
- Maintaining WDO report records as required by California law
- Responding to valid legal requests, court orders, or government inquiries
- Enforcing our service agreements and protecting our legal rights
2.5 Website Improvement & Marketing
- Analyzing website traffic to understand which pages and services attract the most interest
- Improving the content, navigation, and overall user experience of our website
- Understanding how visitors find our website (search engines, referrals, direct)
- Evaluating the performance of our online advertising if applicable
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:
3.1 Service Providers
We work with trusted third-party vendors who assist us in operating our business. These vendors are contractually required to protect your information and may only use it to perform services on our behalf. These include:
- Scheduling & CRM software — to manage appointments and customer records
- Payment processors — to securely process service payments (they operate under their own PCI-compliant privacy frameworks)
- Email communication platforms — to send appointment confirmations and follow-ups
- Website hosting providers — to maintain the infrastructure that runs sactotermitecontrol.com
- Analytics providers — to help us understand website traffic and performance (see Section 5)
3.2 Real Estate Transactions
When you commission a WDO Report for a real estate transaction, we may share the completed report with parties you designate, including your real estate agent, buyer, seller, lender, escrow officer, or title company. We share only what is necessary to fulfill the inspection report purpose.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in good-faith belief that such disclosure is necessary to:
- Comply with a legal obligation, subpoena, or court order
- Respond to a lawful request by public authorities, including law enforcement
- Protect the rights, property, or safety of Sacto Termite Control, our customers, or the public
- Report pest-related public health hazards to applicable California agencies when required
3.4 Business Transfers
If Sacto Termite Control is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website if such a transfer occurs and your rights are affected.
4. California Privacy Rights (CCPA / CPRA)
As a California-based business serving California residents, we comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
4.1 Your Rights as a California Resident
You have the following rights regarding your personal information:
Right to Know You may request that we disclose the categories and specific pieces of personal information we have collected about you, the purposes for which it was collected, and the categories of third parties with whom it was shared.
Right to Delete You may request that we delete personal information we have collected about you, subject to certain exceptions (such as information required to complete an active service, comply with a legal obligation, or maintain warranty records).
Right to Correct You may request that we correct inaccurate personal information we hold about you.
Right to Opt-Out of Sale or Sharing We do not sell or share your personal information with third parties for cross-context behavioral advertising. No opt-out action is required, but you may contact us to confirm this at any time.
Right to Limit Use of Sensitive Personal Information We collect only the minimum sensitive information required to deliver termite control services (such as your property address). We do not use sensitive information for secondary purposes beyond service delivery.
Right to Non-Discrimination We will not discriminate against you for exercising any of your CCPA/CPRA rights. Exercising these rights will not affect the quality or availability of our services to you.
4.2 How to Submit a California Privacy Request
To exercise any of the rights above, contact us by:
- Email: hello@sactotermitecontrol.com
- Phone: (916) 530-2030
- Mail: Sacto Termite Control, 2531 Land Ave, Sacramento, CA 95815
We will respond to verified requests within 45 days. If we need additional time, we will notify you of the extension and the reason. We may need to verify your identity before processing your request by matching the information you provide against our service records.
5. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors interact with our site.
5.1 Types of Cookies We Use
Strictly Necessary Cookies These cookies are required for the website to function. They enable basic features such as page navigation, form submission, and security. You cannot opt out of these cookies.
Analytics Cookies We use Google Analytics to collect anonymous data about website traffic, popular pages, and visitor behavior. This data does not identify you personally. Google Analytics may use cookies to distinguish unique visitors and sessions.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.
Marketing & Advertising Cookies If we run advertising campaigns (such as Google Ads or Facebook Ads), these platforms may place cookies on our site to measure ad performance and show relevant ads. These cookies are placed by third parties and governed by their own privacy policies.
5.2 Managing Cookies
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, delete existing cookies, or alert you when a new cookie is being set. Please note that disabling certain cookies may affect the functionality of our website.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected:
| Data Type | Retention Period |
|---|---|
| Contact & scheduling information | 3 years from last service date |
| WDO Inspection Reports | 4 years (California regulatory requirement) |
| Termite Bond records | Duration of bond + 3 years after expiration |
| Treatment & warranty records | 5 years from treatment date |
| Payment records | 7 years (tax and financial compliance) |
| Website analytics data | 26 months (Google Analytics default) |
| Email correspondence | 3 years from last contact |
When your information is no longer required, we securely delete or anonymize it.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encrypted data transmission (HTTPS/SSL) on our website
- Restricted access to customer records (available only to authorized staff)
- Secure storage of service records and WDO report documentation
- Use of reputable, security-vetted third-party software for scheduling and payments
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you have reason to believe your information has been compromised, please contact us immediately at hello@sactotermitecontrol.com.
8. Children’s Privacy
Our website and services are directed exclusively to adult property owners, homeowners, real estate professionals, and business operators. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected information from a child under 13, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at hello@sactotermitecontrol.com.
9. Third-Party Links
Our website may contain links to third-party websites, including review platforms, real estate resources, or government agencies such as the California Structural Pest Control Board. These links are provided for your convenience. We have no control over the privacy practices of external websites and are not responsible for their content or policies. We encourage you to review the privacy policy of any third-party site you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. When we make material changes, we will:
- Update the “Last Updated” date at the top of this page
- Post the revised policy on this page
We encourage you to review this page periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Sacto Termite Control 2531 Land Ave Sacramento, CA 95815
Phone: (916) 530-2030 Email: hello@sactotermitecontrol.com Website: https://sactotermitecontrol.com
Business Hours: Monday – Saturday, 9am – 5pm Emergency Service: 24/7
We take privacy concerns seriously and will respond to your inquiry within 5 business days.
This Privacy Policy was prepared specifically for Sacto Termite Control and its termite inspection, treatment, WDO reporting, and pest management services in Sacramento Valley, California.